Terms & Conditions

Last updated: September 2026

Welcome to Collective Counsellors LTD. These Terms and Conditions explain how our website works and the terms that apply when you use our website, contact a counsellor through us, or engage with a counsellor listed as part of our collective.

Please read these terms carefully. By using our website, you agree to these Terms and Conditions. If you do not agree with them, please do not use our website.

1. About Collective Counsellors

Collective Counsellors LTD is a collective of independent counsellors and counselling organisations who share a commitment to making counselling accessible, welcoming and inclusive.

Our website provides information about counsellors who are members of the Collective and allows people to find out more about their services and make contact with them.

Collective Counsellors LTD does not provide counselling or psychotherapy itself. Counselling is provided by the individual counsellor or organisation you choose to work with.

Each counsellor within the Collective is responsible for their own professional practice, including their counselling relationship with clients, contracting, fees, appointments, confidentiality, record keeping, professional registration, insurance and ethical practice.

2. Finding a Counsellor

We aim to provide clear and useful information about the counsellors and organisations listed on our website.

Information provided in counsellor profiles, including qualifications, professional memberships, experience, areas of work and approaches, is supplied by the individual counsellor or organisation.

While we take reasonable steps to ensure that information provided to us is appropriate and up to date, we cannot guarantee that all information will remain current.

We encourage anyone considering counselling to discuss the counsellor's qualifications, professional membership, experience, fees and arrangements directly with the counsellor before beginning counselling.

Being listed on the Collective Counsellors directory does not mean that Collective Counsellors LTD provides a guarantee, endorsement or recommendation of an individual counsellor's suitability for a particular person's needs.

3. Independent Counsellors

The counsellors and organisations listed on Collective Counsellors directory are independent practitioners unless otherwise stated.

When you contact or choose a counsellor, your counselling relationship is with that individual counsellor or organisation.

Your counsellor will provide you with their own information about:

Fees and payment
Cancellation arrangements
Session length and frequency
Face-to-face, online or telephone sessions
Confidentiality and its limits
How your personal information and counselling records are handled
Professional membership and ethical standards
How to raise a concern or complaint

You should read and agree to your counsellor's own counselling contract before commencing therapy.

4. Professional Standards

We expect counsellors within the Collective to practise responsibly and ethically and to maintain any professional registration or membership that they have stated in their profile.

Where applicable, counsellors should work within the ethical framework or professional standards of their relevant professional body.

Each counsellor remains responsible for ensuring that their practice complies with the laws, regulations and professional requirements that apply to them.

5. Your Use of the Website

You agree to use our website respectfully and lawfully.

You must not:

Use the website for unlawful or fraudulent purposes.
Submit information that you know to be false or misleading.
Attempt to gain unauthorised access to the website or its systems.
Copy, reproduce or use website content without permission.
Use the website to harass, threaten or harm another person.
Upload or transmit material that is offensive, abusive, discriminatory or unlawful.
Use information obtained through the website for unsolicited marketing or other purposes that are not reasonably connected with finding or contacting a counsellor.

We reserve the right to restrict or remove access to the website where we reasonably believe that these terms have been breached.

6. Website Information

We aim to keep the information on our website accurate and up to date. However, information may occasionally contain errors or become out of date.

We do not guarantee that:

The website will always be available or uninterrupted.
All information will always be complete, accurate or current.
The website will be free from technical problems or errors.

If you notice information that you believe is incorrect, please contact us so that we can look into it.

7. Counselling and Emergency Support

Collective Counsellors LTD is not an emergency or crisis service.

Our website and the information provided by counsellors should not be used as a substitute for emergency medical or mental health support.

If you are in immediate danger or believe that you or someone else is at immediate risk, please contact the appropriate emergency or crisis service.

If you are already working with a counsellor, they will explain their own arrangements for contacting them between sessions and what to do in an emergency.

8. Confidentiality

Confidentiality is an important part of counselling. However, confidentiality arrangements are between you and your individual counsellor and will be explained as part of your counselling contract.

There are circumstances in which a counsellor may need to share information, for example where there is a serious concern about someone's safety or where disclosure is required by law.

Your counsellor will explain the limits of confidentiality before counselling begins.

Collective Counsellors LTD is not responsible for the counselling records or confidential information held by an individual counsellor. You should refer to your counsellor's privacy notice for information about how they manage your personal data and counselling records.

9. Personal Information and Privacy

When you contact Collective Counsellors LTD or use our website, we may collect personal information from you.

We will handle personal information in accordance with our Privacy Policy.

Where you contact an individual counsellor, information may also be passed to that counsellor so that they can respond to your enquiry. The counsellor will then be responsible for handling your information in accordance with their own privacy arrangements.

Please read our Privacy Policy for more information about how we collect, use and protect personal information.

10. Links to Other Websites

Our website may contain links to other websites, including websites belonging to counsellors, professional organisations or other services.

These websites are operated independently from Collective Counsellors LTD. We are not responsible for their content, availability, privacy practices or terms and conditions.

We recommend that you read the terms and privacy policies of any external website you visit.

11. Intellectual Property

Unless otherwise stated, the content on the Collective Counsellors LTD website, including text, graphics, logos, photographs and other materials, belongs to Collective Counsellors or is used with permission.

You may view and use the website for your own personal purposes. You must not reproduce, copy, modify, distribute or commercially exploit our website content without our written permission.

Counsellors remain responsible for ensuring that they have permission to use photographs, images, testimonials or other material that they provide to us for publication on their profile.

12. Testimonials and Reviews

Where testimonials or reviews are displayed on our website, they are provided by the person who submitted them.

We may moderate or remove content that we consider inappropriate, misleading, offensive or inconsistent with these Terms and Conditions.

A testimonial or review represents the experience or opinion of the person who provided it and should not be understood as a guarantee of the experience another person will have.

13. Concerns, Complaints and Discrimination

We want everyone who uses Collective Counsellors LTD to feel welcomed, respected and treated with dignity.

If you have a concern about Collective Counsellors LTD, the website or your experience with one of the counsellors within our collective, we encourage you to let us know. We value feedback and will take concerns seriously.

In particular, if you feel that you have experienced discrimination, prejudice, exclusion or unfair treatment because of who you are or any aspect of your identity, we would like to hear from you. This might include concerns relating to race, ethnicity, culture, religion or belief, disability, age, sex, gender identity, sexual orientation or any other personal characteristic.

You do not need to be certain that discrimination has taken place before contacting us. If something has made you feel uncomfortable, unwelcome, judged or excluded, we would encourage you to tell us so that we can listen and understand what has happened.

If your concern relates specifically to counselling provided by an individual counsellor, you may also wish to raise the matter directly with the counsellor and follow their complaints procedure. Where appropriate, you may also contact the counsellor's professional membership organisation.

If your concern relates to Collective Counsellors LTD itself, please contact us directly. We will consider your concern fairly and respectfully and, where appropriate, take steps to address it.

We are committed to listening to feedback and continually developing Collective Counsellors LTD so that it remains a welcoming and inclusive space for everyone.

14. Changes to These Terms

We may update these Terms and Conditions from time to time.

When we make changes, we will update the date at the top of this page. We encourage you to check this page occasionally so that you are aware of any changes.

Your continued use of the website after changes have been made means that you accept the updated terms.

15. Changes to Our Website

We may change, update, suspend or remove parts of our website at any time.

We may also remove or amend a counsellor's profile where information is no longer accurate, the counsellor is no longer a member of the Collective Counsellors directory, or where we consider that continued publication of the profile would not be appropriate.

16. Our Liability

We take reasonable care in providing and maintaining our website. However, to the extent permitted by law, Collective Counsellors LTD is not responsible for losses arising from:

Information supplied by an individual counsellor that is inaccurate or out of date.
The actions or omissions of an individual counsellor.
The counselling services provided by an individual counsellor or organisation.
The content or availability of external websites.
Technical interruptions or problems affecting the website.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

17. Governing Law

We handle your personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these Terms and Conditions, or about Collective Counsellors LTD, please contact us using the contact details provided below:

Write To Us

Collective Counsellors LTD

31 Cumberland Avenue

Basingstoke

England

RG22 4BG

Email Us

collectivecounsellors@proton.me