Directory Subscriber Terms & Conditions
Last updated: September 2026
1. About Collective Counsellors LTD
Collective Counsellors LTD is a collective of independent counsellors and counselling organisations who share a commitment to making counselling more inclusive and accessible.
Our aim is to create a welcoming space where people from all backgrounds can find counsellors who are committed to treating people with respect, dignity and without discrimination.
Collective Counsellors LTD is not an employer, counselling agency or counselling service. Each counsellor within the collective remains an independent practitioner and is responsible for their own professional practice and clients.
These Directory Subscriber Terms and Conditions explain what is expected of counsellors who choose to join the Collective Counsellors LTD directory.
By joining the Collective Counsellors LTD directory, you agree to these terms.
2. Subscription
Subscription is open to counsellors and counselling organisations who meet the requirements of Collective Counsellors LTD.
Before accepting a counsellor's membership, we may ask for information such as:
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Qualifications and training
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Professional membership
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Professional insurance
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Areas of counselling practice
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Contact information
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A photograph
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A short biography
We reserve the right to ask for further information where we feel it is necessary to confirm that a counsellor is suitable for membership.
Subscription to the Collective Counsellors LTD directory does not constitute employment, partnership or a referral guarantee.
3. Our Shared Commitment to Inclusion
Inclusivity is at the heart of Collective Counsellors LTD.
By joining our directory, counsellors agree to contribute to a respectful and welcoming environment for clients, other counsellors and everyone who engages with the collective.
We expect subscripers to practise without discrimination and to treat people with dignity and respect, regardless of characteristics or circumstances including race, ethnicity, culture, religion or belief, disability, age, sex, gender identity, sexual orientation or any other personal characteristic.
We want people who visit Collective Counsellors LTD to feel that they can be themselves and that they will be treated with respect.
4. Counsellor Profiles
As part of subscription, counsellors may have a profile on the Collective Counsellors LTD website.
Subscribers will be asked to provide information such as:
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Name
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Professional title
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A biography of approximately 250 words
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Professional photograph
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Qualifications and relevant training
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Professional membership
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Areas of counselling
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Counselling location
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Whether they offer face-to-face, online or telephone counselling
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Contact details
Counsellors are responsible for ensuring that the information they provide is accurate and up to date.
Subscribers must notify Collective Counsellors LTD of any significant changes to their professional circumstances that may affect the information displayed on their profile.
We may make reasonable formatting or editorial changes to profiles to maintain consistency across the website.
5. Use of Photographs and Information
By providing information, photographs, logos and website links to Collective Counsellors LTD, you give us permission to use this material as part of your Collective Counsellors LTD profile and promotional material relating to the collective.
You confirm that you have the appropriate rights and permissions to provide any photographs, written content, testimonials, logos or other material that you submit.
If you leave Collective Counsellors LTD, we will remove your profile from the website within a reasonable period.
6. Subscription Fees
Subscription is subject to the following fees:
One-Off Joining fee: £30
Subscription: £2 per month
Subscription is renewed annually in April.
Subscription fees are payable in accordance with the payment arrangements provided by Collective Counsellors LTD.
The joining fee is a one-off fee and covers the initial set-up of your membership and profile. Subscription fees contribute towards the ongoing costs of maintaining the Collective Counsellors LTD website, administration and promotion of the collective.
If subscription fees remain unpaid, we may contact you to resolve the matter and, if necessary, suspend or remove your membership and profile.
Any changes to subscription fees will be communicated to subscribers in advance.
7. Your Professional Responsibilities
Each counsellor remains responsible for their own professional practice.
This includes responsibility for:
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Their clients and counselling relationships
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Initial assessments and contracting
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Confidentiality
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Data protection and GDPR
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Safeguarding
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Professional insurance
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Appropriate supervision
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Continuing professional development
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Working within their competence
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Maintaining any professional membership or registration they state on their profile
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Their own complaints procedure
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Complying with relevant legislation and professional requirements
Collective Counsellors LTD does not provide supervision, clinical governance or professional oversight of individual counsellors.
8. Professional Membership and Insurance
Counsellors must provide accurate information about any professional membership, registration or accreditation displayed on their profile.
Counsellors are responsible for maintaining any professional membership, registration, accreditation and insurance required for their practice.
If a counsellor's professional status changes in a way that affects information displayed on their profile, they must inform Collective Counsellors LTD promptly.
9. Professional Conduct
We expect subscribers to conduct themselves in a way that reflects the values of Collective Counsellors LTD.
Subscribers should treat clients, other counsellors, organisations and members of the public respectfully.
Subscribers must not use Collective Counsellors LTD website, social-media pages or other platforms to post or share material that is discriminatory, abusive, threatening, misleading or otherwise inappropriate.
We recognise that counsellors may have different theoretical approaches, professional backgrounds and ways of working. Subscription does not require counsellors to practise in the same way.
Our shared expectation is that subscribers work ethically, respectfully and within their own professional competence.
10. Concerns About Discrimination
We particularly want to hear from anyone who feels they have experienced discrimination, exclusion or unfair treatment through their contact with Collective Collective Counsellors LTD or one of our subscribers.
If a client or member of the public raises a concern about discrimination, we will take the concern seriously and seek to understand what has happened.
A person does not need to be certain that discrimination has occurred before raising a concern with us.
Where a concern relates to the professional practice of an individual counsellor, the counsellor remains responsible for following their own complaints procedure and, where appropriate, the complaints procedure of their professional membership organisation.
Collective Counsellors LTD may also take action in relation to a member's subscription where we consider this appropriate.
11. Complaints About a Subscriber
If we receive a complaint or serious concern about a subscriber, we may contact the counsellor to understand their perspective and, where appropriate, ask for further information.
We aim to deal with concerns fairly and respectfully.
Subscription to Collective Counsellors LTD does not replace a counsellor's own professional complaints procedure.
Where a complaint relates to serious professional concerns, safeguarding, discrimination or other matters that may fall within the remit of a professional body or relevant authority, we may recommend or, where appropriate, make a referral to the relevant organisation.
12. Collective Counsellors LTD Right to Suspend or End Subscription
We hope that subscription will be a positive and collaborative relationship. However, we may suspend or end a counsellor's subscription where there are significant concerns.
This may include:
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Serious or repeated discriminatory behaviour
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Serious professional misconduct
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Providing false or misleading information
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Failure to maintain required professional membership or insurance
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Serious safeguarding concerns
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Behaviour that could seriously undermine the safety or integrity of the collective
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Repeated failure to comply with these Directory Subscriber Terms and Conditions
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Non-payment of membership fees
Where appropriate, we will give the counsellor an opportunity to respond to concerns before a decision is made.
In particularly serious circumstances, we may suspend a profile while concerns are being considered.
13. Leaving The Collective Counsellors LTD Directory
A counsellor may leave the Collective Counsellors LTD directory at any time by contacting us.
Once subscription ends, the counsellor's profile and links will be removed from the Collective Counsellors LTD website within a reasonable period.
Subscription fees already paid are not normally refundable, unless otherwise agreed.
Leaving the collective directory does not remove a counsellor's responsibility for their existing clients or professional obligations.
14. Collective Counsellors LTD Branding
Subscribers may describe themselves as a subscriber of the Collective Counsellors LTD directory while their subscription remains active.
Subscribers must not describe themselves as an employee, representative or owner of Collective Counsellors LTD unless this has been specifically agreed.
The Collective Counsellors LTD name, logo and branding must not be used in a way that could suggest that Collective Counsellors LTS is responsible for an individual counsellor's private practice.
We may provide subscribers with approved wording or graphics to help them promote their subscription.
15. Website and Social Media
Collective Counsellors LTD may promote the collective and its directory subscribers through our website and social-media platforms.
By becoming a subscriber, you agree that your approved profile information and links may be used for this purpose.
We may occasionally feature individual subscribers or their services on Collective Counsellors LTD social-media pages or other promotional material.
Where we do this, we will use the information you have provided to us.
16. Changes to Subscription Terms
We may occasionally need to update these Directory Subscriber Terms and Conditions as Collective Counsellors LTD develops.
Where changes are significant, we will notify subscribers and provide reasonable notice.
Continued suscription after the effective date of updated terms will be taken as acceptance of the revised terms.
17. Independent Counsellors
Nothing in these Directory Subscriber Terms and Conditions creates an employment relationship, partnership, joint venture or agency relationship between Collective Counsellors LTD and an individual counsellor.
Each counsellor operates independently and is responsible for their own business, clients, income, tax, professional obligations and legal responsibilities.
Collective Counsellors LTD does not guarantee that subscription will result in client enquiries or referrals.
18. Agreement to Subscription Terms
By joining the Collective Counsellors LTD directory, I confirm that:
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I have read and understood these Directory Subscriber Terms and Conditions.
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The information I have provided is accurate and complete.
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I understand that I am an independent counsellor and not an employee of Collective Counsellors LTD.
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I remain responsible for my own professional practice and clients.
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I agree to uphold the inclusive and respectful values of Collective Counsellors LTD.
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I agree to inform Collective Counsellors LTD of significant changes to my professional circumstances.
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I agree to pay the applicable subscription fees.
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I agree to follow these Directory Subscriber Terms and Conditions.