Privacy Policy
Last updated: September 2026
At Collective Counsellors LTD, we respect your privacy and want you to feel confident about how your information is used. This Privacy Policy explains what information we collect, why we collect it and your rights regarding your personal information.
What Information Do We Collect?
We may collect information you choose to give us when you contact us or use our website. This may include your name, email address, telephone number and any information you include in an enquiry.
For counsellors who join our collective, we may also collect information needed to create and manage their profile, such as their photograph, biography, qualifications, professional membership, website and social-media links.
Our website may also collect limited technical information, such as your IP address, browser type and how you use our website. This may be collected through cookies or similar technologies.
How Do We Use Your Information?
We use information to:
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Respond to enquiries.
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Help people find and contact counsellors within our collective.
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Create and manage counsellor profiles.
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Manage counsellor memberships and payments.
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Communicate with our members.
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Maintain and improve our website.
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Deal with questions, concerns or complaints.
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Meet our legal and regulatory responsibilities.
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We handle your personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will only use your personal information where we have a lawful basis to do so.
Counselling Enquiries
If you contact us looking for counselling, we may pass your enquiry and contact details to an appropriate counsellor within the collective so that they can respond to you.
Once you begin working with an individual counsellor, they are responsible for the personal information and counselling records they hold about you and will provide their own privacy information.
Collective Counsellors does not routinely hold individual counselling records.
We ask that you avoid including detailed or highly sensitive personal information in a general website enquiry.
Counsellor Profiles
Information provided by our counsellors for their Collective Counsellors LTD profile may be displayed publicly on our website. This may include their name, photograph, biography, qualifications, professional membership, areas of practice, website and social-media links.
Counsellors are responsible for ensuring that the information they provide is accurate and that they have permission to provide any photographs or other material they submit.
Cookies
Our website may use cookies to help it work properly and, where applicable, understand how visitors use the site.
Some cookies may require your consent. You can manage cookies through your browser settings or our cookie settings where these are available.
Who Do We Share Your Information With?
We do not sell your personal information.
Where necessary, we may share information with counsellors within the collective, website or technical service providers, payment providers, or other organisations where we are legally required or permitted to do so.
We take reasonable steps to make sure that your information is handled securely.
How Long Do We Keep Your Information?
We only keep personal information for as long as reasonably necessary for the purpose it was collected, including where we need to keep it to meet legal or administrative requirements.
Your Rights
Under UK data protection law, you have rights regarding your personal information. Depending on the circumstances, these may include asking us to:
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Provide you with a copy of information we hold about you.
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Correct information that is inaccurate.
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Delete information where there is a legal basis to do so.
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Restrict or stop certain processing.
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Provide further information about how your data is used.
If you would like to exercise your rights, please contact us.
Questions or Concerns
If you have any questions about how we use your information, please contact us:
Write To Us
Collective Counsellors LTD
31 Cumberland Avenue
Basingstoke
England
RG22 4BG
Email Us
collectivecounsellors@proton.me
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.